West, of Grenville Road in New Addington, entered a not guilty plea to a racially aggravated public order offence.
.She was remanded in custody until January 6, when she will be formally committed to Croydon Crown Court.
West was arrested after a clip showing a woman with a young boy on her lap racially abusing passengers on the tram between New Addington and Wimbledon was uploaded onto YouTube.
The film has now been watched more than 11 million times.
NWN: Remanded in custody over Christmas ? Disgraceful !