'It's Dick Turpin energy!' British Gas are slammed by customers for 12.5% electricity price hike a day after their website accidentally revealed the increase was coming
- News affecting 3.1m customers in announcement by parent company Centrica
- Rise from September 15 is at odds with PM's concerns about high energy bills
- Title of statement on price hikes was posted to British Gas website yesterday
- But body of the text read only 'blah blah', suggesting the upload was an error
British
Gas today announced an eye-watering 12.5 per cent hike in electricity
prices from next month in a direct snub to the Government.
The
Centrica-owned firm was accused of 'sheer greed' and 'Dick Turpin
energy' after the 18th century highway robber, following the news
affecting 3.1million customers.
The
huge increase in prices from September 15 - ahead of the winter - is at
odds with concerns about high energy bills raised by Prime Minister
Theresa May.
British Gas today announced a 12.5 per cent hike in electricity prices from next month
Before
the general election, Mrs May announced plans for a cap that could save
millions of people on standard variable tariffs (SVT) around £100 a
year.
However, the move by British Gas suggests millions of families and pensioners will see an increase in bills, rather than a fall.
The
firm said the price rise is its first since November 2013 and the group
pledged to help protect more than 200,000 vulnerable customers from the
increase.
Expectations of a price rise were fuelled by a website blunder by British Gas staff yesterday.
An incomplete statement briefly appeared on the website at noon promising to explain why it has had to raise electricity prices.
It
was titled 'Why we've had to raise electricity prices - our first
increase since November 2013.' However, the body of the text read only
'blah blah', suggesting the upload was an error.
An incomplete statement briefly
appeared on the website at noon yesterday promising to explain why it
has had to raise electricity prices. But the body of the text read only
'blah blah'
It was quickly
removed from the website and British Gas subsequently refused to
comment, beyond saying it does not speculate about future electricity
pricing.
Such announcements are highly
sensitive because they can affect share prices. Consequently, there are
strict rules on how they are made, including timing, which is normally
early in the day before stock markets open.
Social
media users were outraged by today's rise. Jase Ives said: 'British Gas
to be rebranded after putting up prices 12.5 per cent. No need to
change personal banking details... Dick Turpin energy will get your
cash.'
Theresa May previously announced
plans for a cap that could save millions of people on standard variable
tariffs around £100 a year
Another
called 'JDunn' tweeted: 'Bye bye British Gas when the time comes.
Absolutely unbelievable. Salaries not increasing like this
#RansomToLive.'
And Charlotte Smith
said: 'The 12.5 per cent price hike is sheer greed on the part of
British Gas. Absolutely no excuse whatsoever. No doubt the others will
follow.'
Details of the increase comes
as British Gas owner Centrica posted half-year results revealing that
earnings from its consumer business plunged by more than a quarter after
it lost 377,000 UK customer accounts in the first half.
Underlying
operating profits from its UK home energy supply arm tumbled 26% to
£381 million as the group said it was also hit by warmer than normal
temperatures and the pre-payment tariff cap.
Centrica's overall underlying operating profits were 4% lower at £816 million for the six months to June 30.
The group said it held off from the price rise a for 'up to six months longer than some of our competitors'.
The
price hike will mean an average dual fuel bill for a typical annual
household tariff will rise by £76 to £1,120 - a 7.3 per cent increase,
according to British Gas.
The group
said it will give more than 200,000 customers receiving a warm home
discount a £76 credit to offset the tariff increase.
Social media users reacted with fury to the news of the British Gas price hike this morning
British
Gas is the last of the Big Six providers to increase prices after it
promised in December last year to freeze tariffs until August.
The group insisted its overall electricity costs had increased by 16 per cent since 2014.
But
the move flies in the face of the Government, which made a pre-election
pledge to introduce a price cap, although that has since been watered
down to cover vulnerable households only.
Shadow
chancellor John McDonnell labelled the price hike 'extortionate' as
Labour said it showed the Government had failed to rein in soaring
energy bills.
And Alan Whitehead,
shadow energy and climate change minister, said: 'Today's announcement
shows that the Conservative Government has still not got a grip on the
broken energy market, with companies raising prices yet again.'
'At
the very least the Conservatives should institute the energy price cap
which Theresa May promised during the campaign,' he added.
But
Iain Conn, the chief executive of Centrica, told BBC Radio 4's Today
programme that while the commodity price of electricity had come down,
it was facing 'significant cost pressure' on transmission and
distribution, as well as costs associated with Government policy.
He
added: 'The net effect of both of these is an increase of about £62 on
the average bill, and that is the main driver of the increase, combined
with the fact that our electricity prices at British Gas have been some
of the cheapest in the market, and actually we're now selling our
electricity at a loss, which is clearly not sustainable.'
Mr
Conn went on to say the energy market 'does need to be and could be
reformed', but warned a price cap would reduce competition.
'We're
actually proposing that the Government are even bolder and instead of
capping standard variable tariff, they should reform it so that it's
removed altogether so that contracts that don't have any end are
actually phased out and that the level playing field is created so that
all suppliers pay the Government's costs,' Mr Conn said.
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